Transitional Housing Program Assistant

Breakthrough • Chicago, IL

1d • Onsite

About The Position

Demonstrating the mission and vision of Breakthrough Urban Ministries, the Program Assistant serves to ensure the health and safety of each individual seeking shelter and other supportive services by promoting growth, recovery, and self-sufficiency. Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency. Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement.

Requirements

• A minimum of a high school diploma or equivalent
• At least one year of directly related experience or minimum of 2 years of customer service experience
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
• Must maintain a valid driver’s license along with daily access to a vehicle and acceptable driving record.
• Knowledge of standard case management protocols
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving abilities
• Ability to use initiative, discretion and independent judgment in making decisions
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
• Demonstrates willingness to consistently improve work performance through their relationship and guidance
• Ability to maintain confidentiality
• Ability to embrace principles of nonviolence to create safer communities
• Establish and maintain effective working relationships with stakeholders.
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development

Nice To Haves

• some college course work preferred

Responsibilities

• Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
• Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
• Provides supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency
• Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
• Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
• Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines.
• Complete required documentation, log, etc. during scheduled shift
• Assign guests chores, provide instruction/education and monitor to ensure task completion
• Conduct bed/room inspections as required
• Ensure all guests have access to showers and all necessary items for a comfortable experience.
• Prepare accurate reports
• Position requires continuous program coverage; employee may be required to remain on shift until relieved by the next assigned staff member.
• Perform other duties as assigned

Benefits

• Sick leave - Part-time employees in this position are eligible for 1 hour of sick pay for every 35 hours worked in a pay period. This leave can be used for medical and safety reasons.
• Paid leave - Part-time employees in this position are eligible for 1 hour of paid pay for every 35 hours worked in a pay period. This leave can be used for any reason.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED