Renewals Specialist - Splunk - PubSec (Remote)

Cisco•Research Triangle Park, NC

2d•$79,700 - $139,200•Remote

About The Position

This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple solutions to meet customer needs, and enhance the product experience, typically starting six or more quarters prior to renewal. It builds relationships with customers and channel partner teams to understand business priorities and objectives, ensuring alignment with the CX recurring revenue strategy.

Requirements

4+ years of related experience.

Nice To Haves

Understanding of Renewal processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in Renewal motion.
Value Proposition Development - different GTM channel and supporting governance mechanisms.
Basic understanding of analytics and programmatic processes.
Applies understanding of how the team relates to Renewals Managers & Specialists to improve efficiency of own work.
Understanding of software subscription, licensing and support service contracting models.
Discovery, negotiation, and closing skills at all levels.

Responsibilities

Works on high volume, transactional opportunities and supports consultative renewals with team.
Applies technical expertise across related products and services within a defined architecture to support renewal execution.
Aligned to mid-market or regional accounts with moderate complexity.
Participates in customer discussions to understand renewal needs and begins to tailor messaging to business priorities.
Highlights Cisco differentiators using pre-developed materials, adapting slightly to reflect customer context and outcomes.
Assists in identifying adoption, competitive, or technical risks and contributes to resolution planning with support from cross-functional teams.
Prepares renewal quotes and collaborates with internal stakeholders to refine pricing and terms for successful closure.
Supports resolution of moderately complex renewal components by aligning known solutions to customer needs.
Suggests renewal options based on product knowledge and input from more senior team members.
Participates in scalable renewal motions by collaborating with account teams and using shared tools and processes.
Identifies repetitive tasks and suggests areas where automation or simplification could improve efficiency.
Demonstrates deeper understanding of multiple Cisco products and services within a defined architecture to support renewal execution.
Shares product-specific insights and renewal learnings with peers to improve consistency and adherence to process.
Uses software tools, automation platforms, and AI-enabled systems to streamline renewal workflows.
Surfaces gaps based on customer feedback and suggests improvements to enhance renewal outcomes.
Collaborates cross-functionally with account teams, customer success, and operations to support renewal approach and execution and clarify roles and responsibilities.
Takes ownership of assigned renewal opportunities, coordinating with internal stakeholders and adapting plans based on feedback.
Shares renewal insights and process learnings with peers to support team consistency and execution quality.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer