Leader, Renewals Specialist - Splunk (Remote)

Cisco•Richardson, TX

22h•$164,300 - $333,000•Remote

About The Position

This leadership role requires a customer-focused, operationally astute leader who thrives on data-driven decision-making and cross-functional collaboration. You will coach and mentor Renewals Specialists as we continue transforming the renewals function within Cisco. The Splunk Renewals team is results-driven and collaborative. We celebrate successes, learn from challenges, and foster a culture based on respect and doing the right thing. You will lead a team accountable for customer retention, renewals, and growth of Splunk's industry-leading enterprise software solutions.

Requirements

Demonstrated history of achieving targets and professional growth, with 5+ years of relevant leadership experience.

Nice To Haves

Laser-focused on operational excellence.
Proven SaaS sales management experience with a track record of driving growth and team performance.
Deep understanding of renewals sales metrics: renewal and churn rates, net growth, forecasting, and performance management.
Experience in recurring revenue models, collaborating closely with account management, customer success, and operations.
Comfortable leading through change and challenging the status quo to drive outcomes and insights.
Strong data-driven decision-making and problem-solving skills.
Excellent organizational, operational, and time management capabilities.
Outstanding interpersonal, communication, and problem-solving skills, effective across diverse teams.
Autonomous leader capable of managing and developing an autonomous team.
Skilled in staff management, including organizing, prioritizing, and scheduling work.
Proficient with MS Office Suite and Salesforce.

Responsibilities

Align regional revenue retention plans with organizational and corporate objectives.
Lead change management initiatives across the region.
Partner with cross-business leaders on strategic initiatives.
Innovate to scale and transform the renewals business efficiently.
Deliver accurate, detailed regional forecasts on a rolling four-quarter basis.
Consistently meet or exceed quarterly and annual renewal rate targets and KPIs.
Reduce churn quarter-over-quarter through proactive risk identification and mitigation using data, reports, and dashboards.
Define, streamline, and implement internal business processes and operational guidelines.
Engage openly with diverse viewpoints, presenting evidence-based opinions passionately.
Work closely with cross-functional teams to mitigate renewal risks via Unified Risk Management (URM) and Unified Engagement Model (UEM) frameworks.
Collaborate with sales to develop long-term account management strategies.
Partner with the Partner team to optimize renewal book execution.
Hire, develop, and retain top renewal sales talent.
Lead daily activities with a hands-on, problem-solving approach.
Foster team growth through coaching, performance evaluation, and learning plans.
Manage underperformance decisively and diplomatically.
Make timely, thoughtful decisions and manage conflict effectively.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)