NWEA Renewals Specialist

HMH

11d•Remote

About The Position

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Requirements

Understanding of sales and subscription renewal business.
Experience or familiarity with SaaS, Education Technology, or Customer Service industries.
Ability to manage customer accounts in variable stages of renewal.
High degree of attention to detail.
Proven ability to use multiple sources of data to inform proposal or decision.
Ability to work successfully with multiple teams to accomplish a common goal.
Ability to work in a typical office environment; work is primarily sedentary, requiring extensive use of a computer.
Visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.
Travel up to 10% of the time.

Nice To Haves

Educational/Technology sales experience are desirable.

Responsibilities

Coordinating outreach and cost proposal activities related to a customer’s annual renewal cycle.
Identifying expansion opportunities and collaborating with Account Managers to close expansion opportunities.
Using effective case management methods to assure customer accounts and activities are prioritized appropriately.
Collaborating with other customer-facing teams to support a successful customer experience.
Using available resources to maintain accurate knowledge of the customer’s account history, departmental and enterprise processes, and key issues for each account.
Proactively preparing cost proposals and updating opportunities in SFDC to ensure data is accurate, timely, and actionable.
Identifying data inaccuracies and escalating for correction.
Establishing positive and successful relationships with internal partners and stakeholders.
Responding to customer requests and concerns with appropriate timeliness; this may include providing new or revised quotes, directing them to other company resources, or receiving orders.
Providing timely and complete information needed for all stakeholders to perform effectively in the territory.
Communicating with customers and internal stakeholders in a professional, credible, and timely way, using available communication tools.
Documenting work in Salesforce.com.
Working independently and as part of a team to achieve results.