Customer Renewals Specialist

Automation Anywhere

1d•Remote

About The Position

As a Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

Requirements

4+ years of Renewal or account management experience
Experience selling software products that are on-demand and recurring in nature
Experience using Salesforce.com as CRM required
Software Sales experience; SaaS or subscription sales is preferred
High problem-solving ability to learn and adapt quickly while being a self-starter
Team-oriented with the ability to succeed in an entrepreneurial environment
Committed, enthusiastic and coachable with a desire to thrive in sales environment
Strong presentation and communication skills (verbal, written, and listening)
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

Nice To Haves

Experience and knowledge of AI, Automation and/or APA preferred

Responsibilities

Meeting or exceeding assigned sales objectives and quotas for renewal business
Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
Educating and effectively communicate the value of company solutions to client decision-makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
Maintaining, updating, and managing all SalesForce.com renewal opportunities