Renewals Specialist

Everlaw•Oakland, CA

17h•Hybrid

About The Position

Everlaw is seeking an experienced Renewals Specialist to begin our journey toward a contract renewal center of excellence. You’ll be the first hire in pursuit of a larger, specialized team, to prove out the concept of opportunity management efficiency. You’ll embody our company values of mutual respect, egoless communication, a drive to set a higher bar, and a relentless focus on the client experience. You’ll partner with Customer Success Managers, Account Executives, Strategy and Operations, Legal and Finance experts to forecast, manage and close renewal opportunities productively and efficiently. You’ll own T‑120 orchestration, renewal opportunity & quote administration, forecasting, and system hygiene across SFDC/QTC/Ironclad/Gainsight. This role is not designed to be customer facing, but you may support ad hoc with direct customer communications as needed, primarily via email. Your work will have a meaningful impact on our customers’ success and Everlaw’s bottom line. At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team. This is a full-time, exempt, on-site position located in our Oakland, CA office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr. Getting started We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals. And you’ll spend meaningful time getting to know your direct reports and discover what excites and challenges them. We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.

Requirements

You have at least 3 years of experience as a Renewals Specialist within a SaaS environment.
You are confident working autonomously as the first member of the Renewals Specialist team, building trusted, credible relationships with cross‑functional partners while modeling Everlaw’s standards and values.
You are an exceptional communicator who shares clear updates, surfaces risks early, and builds alignment across stakeholders in writing, in presentations, and in conversation.
You are deeply customer‑centric and commercially minded, using your understanding of company economics to weigh risks and tradeoffs and make sound, in‑the‑moment decisions.
You are a builder at heart: you help shape the Renewals Specialist function by experimenting with and codifying processes, informing best practices and account load, and consistently delivering on‑time renewals, revenue optimization, and high customer satisfaction.
You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for this role.

Nice To Haves

You are confident in using AI to expedite processes.
You have the flexibility to travel to spend time with customers and team members.
You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Responsibilities

Become a go‑to expert on our Quote‑to‑Cash systems, billing models, and internal tech stack (Salesforce, Gong, Ironclad, Gainsight), quickly building the context needed to manage renewals efficiently.
Own the end‑to‑end T‑120 renewal motion, from creating and maintaining the renewal plan to tracking milestones, coordinating internal stakeholders, and ensuring deals are executed on time.
Drive operational close for renewals, shepherding agreements through Ironclad, confirming dates and terms, obtaining signatures, managing slips or extensions, and keeping opportunity and quote data accurate.
Improve renewal forecast accuracy and pipeline hygiene by owning key forecasting fields (e.g., forecasted MRR, categories, stages, notes) and participating in T‑120 and weekly renewal forecast rhythms as the accountable pipeline owner.
Partner closely with AEs and CSMs to clarify quote ownership, dates, products, and amounts; manage auto‑renew settings and manual renewals; support churn reporting and reasoning; and act as a billing expert for complex or edge‑case customer scenarios.
Identify and implement process improvements across renewal operations to increase efficiency, reduce risk, and elevate the overall customer experience.

Benefits

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Flexible work-from-home days on Tuesdays and Fridays
Monthly home internet reimbursement
Select your preference of hardware (Mac or PC) and customize your desk setup
Enjoy a wide variety of snacks and beverages in the office
Bond over company-wide out-of-the-box events and fun activities with your team
Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
Take advantage of learning and career development opportunities