Associate Renewals Specialist

Chainalysis • New York, NY

7d

About The Position

Associate Renewals Specialist are driven operational problem-solvers working to set up success and expansion within our self-service segment. Our team’s goal is to make sure small and medium-sized cryptocurrency businesses and financial institutions see the value of implementing our solutions, have a great digital experience, and keep coming back.
Associate Renewals Specialist have an understanding and some experience of a software sales cycle and are eager to learn the ropes in building a new type of customer journey to support our emerging segment of customers. You’ll grow your understanding of renewals and account management and learn to identify pain points, communicate the value of our solutions, and lead customers through a successful renewal process. In this role, your success will be measured by renewal attainment, operational excellence, and successful expansion of these high-potential accounts.

Requirements

• Understand B2B SaaS Sales and can think at scale, focusing on the customer journey
• Can identify, communicate and execute improvements to day-to-day processes using automation and AI
• Are articulate, enthusiastic, and effective communicators
• Enjoy working in an experimental environment, and understand the need for velocity over process
• Want to build skills in modernizing operations in the sales process, with a focus on quality customer digital experience

Nice To Haves

• An awareness of regulatory responsibilities for crypto businesses
• Basic knowledge of the small-to-medium crypto customer’s business goals

Responsibilities

• Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork.
• Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities.
• Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey.
• Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed.
• Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed