Renewals Specialist
SpyCloud•Austin, TX
•Hybrid
About The Position
The Renewals Specialist is responsible for managing and processing SpyCloud’s customer renewals. In this position, you will ensure high customer satisfaction during the renewal cycle, maintain a high level of data accuracy, and partner with the Customer Success Management team to provide impeccable customer interaction.
Requirements
- Highly detail-oriented with the ability to handle a large volume of renewal activity.
- Strong customer service, listening, and communication skills.
- Customer-focused approach to managing renewals and interactions.
- Experience working on a team with a team player mentality.
- Exceptional work ethic with a proactive approach to time management and organization.
- Excellent communication, organizational, and multi-tasking skills.
- 3+ years of professional experience in sales, account management, customer success, finance, or a related industry.
- Familiarity with Software as a Service (SaaS) solutions.
- BA/BS/Undergraduate degree or equivalent experience required.
- Salesforce experience required.
Nice To Haves
- CPQ experience preferred.
Responsibilities
- Own the renewals process from start to finish.
- Execute all phases of the renewal lifecycle, including notifying customers of renewals, building quotes, and closing renewal opportunities.
- Drive revenue by facilitating commitment and follow-through on securing payment from customers.
- Work in CPQ, ensuring completeness and accuracy of data and processes.
- Work directly with the Customer Success Management team to review historical customer needs and the current landscape.
- Create renewal quotes and purchase orders that follow company guidelines and expectations.
- Maintain a razor-sharp focus on renewal dates with proactive metrics to ensure the timeliness and completion of all renewals.
- Communicate and follow up directly with customers as needed.
- Identify when opportunities need to be escalated and work to find optimal solutions.
- Report renewal metrics effectively to Customer Success Management and the VP, Customer Success.
- Achieve established retention goals.
Benefits
- Flexible and remote-friendly work options
- Competitive salary package
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan
- 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan
- 14 paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
