Renewals Representative

Sovos Compliance•,

3d•Remote

About The Position

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions. We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive. AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change. Don't worry if you don't check every box. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here. At Sovos, we're building a best-in-class Renewals organization, and we're looking for a Renewals Representative to help shape it from the ground up. In this quota-carrying role, you'll own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation.

Requirements

Relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer-facing role.
Strong negotiation, communication, and relationship-building skills.
Ability to navigate complex stakeholder dynamics.
Comfort working both independently and collaboratively.
Adaptability to new systems, processes, and product offerings.
Comfort with AI-assisted workflows and a thoughtful approach to using technology to work smarter.
Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
Ability to clear a background check and drug test upon hire due to client contractual obligations.

Responsibilities

Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI-generated content for accuracy and alignment with company standards.
Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.