Renewals Consultant

Numerator • Remote,

3d

About The Position

The Promo Intel Renewals Consultant owns renewal outcomes across Numerator’s US Promo Intel accounts, from renewal strategy through signed contract. The role is accountable for retaining customers, managing renewal execution, and identifying opportunities to grow accounts through relevant products and solutions. You will partner with Sales Directors on accounts they support, bringing renewal and Promotions expertise to the account strategy. For accounts without a dedicated Sales Director, you will lead the renewal and maintain regular customer engagement throughout the year. Across the portfolio, you will work with Sales, Customer Success, Sales Operations, Product, Operations, and Finance to resolve risk, close renewals accurately, and improve the renewal process.

Requirements

• Renewal outcomes across US Promo Intel accounts
• Renewal strategy through signed contract
• Retaining customers
• Managing renewal execution
• Identifying opportunities to grow accounts through relevant products and solutions
• Partnering with Sales Directors on accounts
• Bringing renewal and Promotions expertise to account strategy
• Leading renewal and maintaining regular customer engagement for accounts without a dedicated Sales Director
• Working with Sales, Customer Success, Sales Operations, Product, Operations, and Finance to resolve risk, close renewals accurately, and improve the renewal process
• Maximizing retention
• Reducing churn
• Building and executing individual renewal strategies
• Creating urgency and coordinating work for timely and accurate transactions
• Identifying renewal risk early and developing plans to address potential churn
• Building strong customer relationships
• Staying current on account needs, business priorities, product usage, health, and satisfaction
• Contributing to strategy and driving execution as a renewal and Promotions expert
• Escalating customer issues and coordinating follow-through
• Preparing accurate quotes and commercial contracts
• Maintaining complete, reliable client data
• Negotiating complex commercial terms
• Identifying and driving upsell opportunities
• Simplifying and strengthening the renewal process and strategy
• Analyzing retention trends, commercial terms, and client feedback
• Sharing insights to improve renewal performance

Responsibilities

• Own renewal outcomes across a territory of US Promo Intel accounts and deliver against renewal targets by maximizing retention, reducing churn, and identifying account growth opportunities.
• Build and execute an individual renewal strategy for each account, with clear actions to support growth, strong commercial terms, and an on-time close.
• Own the renewal process, creating urgency and coordinating the work required to complete each transaction accurately and on schedule.
• Identify renewal risk early and develop plans to address potential churn well before the renewal date.
• Build strong customer relationships and stay current on account needs, business priorities, product usage, health, and satisfaction.
• Partner with Sales Directors on supported accounts as the renewal and Promotions expert, contributing to the strategy and driving its execution.
• Lead the renewal and ongoing customer engagement for accounts without dedicated Sales Director support, including regular touchpoints outside the renewal cycle.
• Escalate customer issues to Customer Success or Sales and coordinate follow-through to support resolution and customer satisfaction.
• Work with Sales Operations to prepare accurate quotes and commercial contracts, and maintain complete, reliable client data.
• Negotiate complex commercial terms to support customer value and Numerator’s financial outcomes.
• Identify and drive upsell opportunities connected to an active renewal, including additional Promo Intel products and solutions; involve Sales Directors where appropriate.
• Work with Product, Operations, and Finance to simplify and strengthen the renewal process and strategy.
• Analyze retention trends, commercial terms, and client feedback by product, industry, and team. Share insights that help the business address common risks and improve renewal performance.

Benefits

• An inclusive and collaborative company culture
• An opportunity to have an impact on our growing teams and organization
• Market competitive total compensation package
• Volunteer time off and charitable donation matching
• Strong support for career growth, including mentorship programs, leadership training, access to conferences and employee resources groups
• Great benefits package including health/vision/dental, unlimited PTO, 401k plus matching, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed