Renewals Manager

Sovos Compliance•,

3d•Remote

About The Position

Sovos is transforming tax compliance from a business requirement into a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries. More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. At Sovos, we're building a best-in-class Renewals organization, and we're looking for a Renewals Manager to help shape it from the ground up. In this quota-carrying role, you'll own the renewal process for a portfolio of SaaS customers, driving retention, growth, and exceptional customer experiences through strong relationships and smart negotiation. AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

Requirements

You've built relevant experience managing SaaS renewals, with a track record of hitting or exceeding quota in a customer-facing role.
Strong negotiation, communication, and relationship-building skills are strengths you've developed, and you know how to navigate complex stakeholder dynamics.
You're comfortable working both independently and collaboratively, adapting quickly to new systems, processes, and product offerings.
Comfort with AI-assisted workflows and a thoughtful approach to using technology to work smarter.
Willingness to travel occasionally (less than 25%) for customer meetings, team gatherings, and company events.
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire.

Responsibilities

Build and nurture relationships with key stakeholders at customer organizations, partnering closely with Account Management and Customer Success to develop comprehensive account strategies.
Lead renewal negotiations with professionalism and strategic thinking, ensuring successful outcomes while identifying and pursuing upsell opportunities within your assigned accounts.
Implement renewals best practices that elevate the customer experience, streamline processes, and drive predictable results.
Maintain operational excellence throughout the renewal lifecycle, addressing challenges proactively and ensuring smooth execution from forecast to close.
Leverage AI tools and automation to streamline workflows and improve output quality, applying critical judgment to validate AI-generated content for accuracy and alignment with company standards.
Deliver consistent, accurate forecasting and meet or exceed renewal targets quarter over quarter.
You'll successfully retain 95%+ of your assigned book of business and identify expansion opportunities in 30% of renewal conversations.