Renewals Manager

Anaconda, Inc.

6d•$74,000 - $107,500•Remote

About The Position

Anaconda is looking for a Renewals Manager to own customer retention and expansion for a named book of accounts. You'll work closely with Account Executives, Technical Customer Success Managers, and cross-functional partners to ensure customers see continuous value in our Python-focused AI platform, long before renewal conversations begin. This role is critical to our growth as we scale from a data science tool to an end-to-end AI development platform, and you'll help build the processes and playbooks that define how we serve customers at scale. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. Ideally, you're based in Pacific or Mountain Time Zone, which helps with geographic coverage and APAC collaboration.

Requirements

3+ years in renewals, customer success, or account management at a B2B technology company
Experience managing customer renewals and retention in a sales-adjacent or quota-carrying role
Proficiency with CRM and customer success platforms (Salesforce, Vitally, or similar tools)
Technical fluency; able to discuss programming, developer workflows, and AI use cases with technical buyers
Daily use of AI tools (Claude, ChatGPT, or similar) for automating reports, generating insights, or streamlining workflows
Strong presentation skills; comfortable building decks and presenting to executive audiences without relying on script
Proven ability to manage multiple priorities, pivot quickly, and thrive in fast-changing environments
You embody our values of Clarity, Care and Candor
You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Nice To Haves

You've worked in a fast-paced startup where priorities shift frequently and you've learned to build structure in ambiguous environments
You have experience at an open-source, AI, or data science company and understand the technical landscape developers and data scientists navigate daily
You're based in Mountain or Pacific Time, which helps with geographic coverage and APAC collaboration
You use AI tools not just for research but for real work like prompt engineering, automating busy work, and improving efficiency are part of your daily routine
You've successfully transitioned from a sales role into customer success or renewals, bringing negotiation and objection-handling skills with you
Experience working in a fast-paced startup environment
Experience working in an open-source, AI, or data science-oriented company

Responsibilities

Own gross revenue retention and logo retention for a book of accounts
Engage customers 120-150 days before renewal to build value-driven conversations around product usage, success plans, and business outcomes
Partner regularly with Account Executives to review renewal pipeline, identify expansion opportunities, and coordinate on upsell strategies
Analyze customer health scores and usage data to proactively address churn risk and uncover growth potential
Lead renewal processes across Sales, Finance, and Legal; ensuring on-time completion and smooth handoffs
Build and refine engagement frameworks and automation strategies that scale across account segments
Present renewal insights and pipeline updates to senior leadership with clarity and confidence