Renewals Automation & Technology Strategy Lead

Chubb•Jersey City, NJ

About The Position

As our Renewals Automation and Technology Strategy Lead, you’ll set the vision and lead the operational strategy for Chubb’s Commercial Insurance (CI) renewals ingestion function. You’ll have the opportunity to shape a critical capability, drive digital transformation, and deliver measurable impact across the business. This is a highly visible role with direct exposure to senior leadership and participation in high-impact transformation initiatives. You’ll guide a talented team, champion automation and process innovation, and ensure our renewal workflows are seamless, compliant, and customer focused. Success in this role opens pathways to broader operational and strategic leadership opportunities within Chubb, making it an ideal step for a technology leader ready to influence the future of commercial insurance operations.

Requirements

Bachelor’s degree required
Minimum of 8+ years of experience in commercial insurance operations, with a focus on renewals, policy administration, or related functions
Proven leadership in managing large teams and complex operational processes
Expertise in process optimization, automation, and digital transformation within insurance or financial services
Strong analytical, problem-solving, and decision-making skills to drive results
Effective communication with stakeholders at all levels, influencing outcomes and building consensus
Ability to navigate regulatory and compliance requirements with precision and integrity
Customer-centric mindset and a commitment to operational excellence

Nice To Haves

Advanced degree or professional insurance designation preferred

Responsibilities

Direct and optimize end-to-end renewals ingestion processes for Commercial Insurance, ensuring accuracy, compliance, and operational efficiency
Lead, mentor, and develop a team of renewal specialists and process analysts, fostering a culture of accountability and continuous improvement
Collaborate with Underwriting, Claims, IT, and other cross-functional teams to streamline workflows and resolve complex issues
Implement and enhance automation, digital tools, and best practices to drive productivity and reduce manual touchpoints
Monitor performance metrics, analyze trends, and deliver actionable insights to senior leadership
Oversee quality assurance, audit readiness, and regulatory compliance for all renewal ingestion activities
Identify and execute opportunities for process reengineering, cost reduction, and service enhancement
Represent the Renewals Ingestion function in strategic initiatives, transformation projects, and leadership forums