Renewals Account Representative

Open Text Corporation • Richmond Hill, ON

3h • CA$49,920 - CA$74,880 • Hybrid

About The Position

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Requirements

• Tenacity and focus to meet ambitious targets and deliver on commitments.
• Ability to handle setbacks with professional perseverance and maintain laser focus on delivering results.
• Polished written, spoken, and listening skills enabling effective communication and presentation to individuals at all levels of the organization, including C-level executives.
• Strong interpersonal skills that contribute to achieving desired outcomes.
• Embrace sales processes and seek win-win resolutions in all interactions.
• Actively explore new approaches, build networks and relationships, and represent OpenText for broader reach and corporate gain.
• Act as a catalyst for ideas within the industry, driving change and innovation within your community.
• Exhibit inspirational leadership by bridging the customer's path to innovation and the company's solution development roadmap.
• Possess business acumen, follow industry journals, and stay updated on emerging trends.
• Analyze key attributes of successful outcomes and replicate them across your territory.
• Leverage available resources and foster collaboration with executive sponsors, management, supporting functions, and channel partners to drive opportunities to closure.
• Leverage expertise and knowledge to generate insights, identify trends, and provide valuable input to product groups, accounts, and customers.
• Ability to speak and write English fluently.

Nice To Haves

• AI can't replace talent to help us shape the future of information management.

Responsibilities

• Driving maintenance renewal sales within a designated territory.
• Ensuring that all existing customers keep their installed base licenses current on support while minimizing reduction or cancellation of maintenance contracts.
• Identifying upsell and cross-sell opportunities, including multi-year renewals, premium support offerings, and lead passes to Sales colleagues for new business.
• Navigating organizations and reaching decision-makers through phone/email prospecting, leveraging existing contacts, and collaborating with supporting teams.
• Developing and nurturing relationships with IT and Business Users at all levels of the organization.
• Developing strategic visions for each account, aligning solutions with the clients' current and future needs.
• Maintaining solution-specific Account Plans for top accounts and participating in cross-portfolio Account Plans.
• Proactively creating and progressing opportunities throughout the sales cycle.
• Executing campaigns and sales plays to drive growth within existing accounts and develop new opportunities.
• Taking ownership of the end-to-end success of solutions, resulting in positive business outcomes.
• Managing customer relationships and expectations to ensure customer satisfaction and efficient business transactions.
• Continuously developing deep insights into the market and competitive landscape.
• Researching target account industries and sharing intelligence with colleagues.
• Staying informed about emerging trends to position yourself as a valuable resource to customers.
• Emulating transformational selling by anticipating evolving customer needs and providing integrated, best-in-class solutions that drive long-term success and transformation.
• Proactively solving customer problems, presenting growth opportunities, and delivering innovative and scalable solutions.
• Sharing lessons learned to enhance collaboration across the account network.

Benefits

• Thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
• Compensation programs, including variable and commission compensation opportunities for eligible roles.
• Vacation entitlement.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed