Fire Service Renewals Representative

Johnson Controls • Oklahoma City, OK

1d • $54,000 - $82,800 • Onsite

About The Position

In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory. The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within a defined customer base and geographical territory. You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction.

Requirements

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice To Haves

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

Responsibilities

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.
• Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
• Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
• Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
• Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
• Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
• Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

Benefits

• Competitive salary
• Paid vacation/holidays/sicktime- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Sales Incentive Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED