Renewals Account Manager, Academia

Clarivate • Ann Arbor, MI

27d • Hybrid

About The Position

Clarivate is seeking a dynamic Renewals Account Manager to join their Academia team. In this highly visible role, the individual will be at the center of the client experience, serving as a key point of contact throughout the renewal lifecycle. This includes owning renewals, strengthening long-term relationships, identifying opportunities for incremental growth, and serving as a trusted voice of the customer across the organization. The role is ideal for someone energized by relationship-building, strategic problem-solving, and contributing to a mission-driven organization.

Requirements

• Bachelor's degree OR equivalent work experience
• 5+ years’ related experience in sales or customer service
• 3+ years of experience working with Excel

Nice To Haves

• Salesforce experience, or proficiency with comparable CRM platforms
• Renewals Account Manager experience
• Consultative selling and strategic account management skills
• Prior background in academia/government customer-facing roles

Responsibilities

• Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support
• Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives
• Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans
• Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness
• Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership
• Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level