Renewal Specialist

NWN Carousel•Exeter, RI

4d•Remote

About The Position

The Service Contract & Renewal Specialist is primarily responsible for Providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings. The role serves as a liaison between Sales, Engineering, Administration and Carousel customers to deliver Carousel’s Customer Success Obsessed approach. Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. Manages Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met. Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. Stays up to date with proper stage listed for status for each opportunity and enter notes where appropriate so all parties involved know current status. Process signed contracts and purchase orders when obtained. Close opportunities confirming all pricing is accurate and all applicable documents are in the deal summary. Conduct complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. This entails working closely with Sales, Customer, Overlay, and Design Engineer to verify asset accuracy. Obtain maintenance pricing that follows NWN and partner negotiated discounts. Engage directly with manufacturers to obtain competitive pricing when applicable Generates pre-sales and renewal contracts for maintenance and/or service offers. This entails obtaining customer contact info and key information, creating a Statement of Work based on input from the Account Executive and/or Design Engineer, and updating contract with pricing and terms. Provide support to the AE for any customer required changes and/or updates. Drive the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. Escalate issues when necessary. Ensure on time closure of maintenance agreements. Serve as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis. Achieve sales objectives, productivity requirements, and other key performance indicators as determined by sales management.

Requirements

Bachelor's degree or equivalent combination of education and work experience.
Previous work experience in a communications or business environment for a minimum one year.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
The ability to work independently and under pressure.
Stay focused and organized from start to project end.
Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook.
Ability to manage multiple projects with competing priorities and deadlines.
Excellent troubleshooting skills and technology savvy with strong PC knowledge.
Knowledge of Cisco services required.

Responsibilities

Providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings.
Serve as a liaison between Sales, Engineering, Administration and Carousel customers to deliver Carousel’s Customer Success Obsessed approach.
Actively manage medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates.
Manage Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met.
Ensure proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities.
Stay up to date with proper stage listed for status for each opportunity and enter notes where appropriate so all parties involved know current status.
Process signed contracts and purchase orders when obtained.
Close opportunities confirming all pricing is accurate and all applicable documents are in the deal summary.
Conduct complex account, contract and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals.
Work closely with Sales, Customer, Overlay, and Design Engineer to verify asset accuracy.
Obtain maintenance pricing that follows NWN and partner negotiated discounts.
Engage directly with manufacturers to obtain competitive pricing when applicable.
Generate pre-sales and renewal contracts for maintenance and/or service offers.
Obtain customer contact info and key information, create a Statement of Work based on input from the Account Executive and/or Design Engineer, and update contract with pricing and terms.
Provide support to the AE for any customer required changes and/or updates.
Drive the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner.
Escalate issues when necessary.
Ensure on time closure of maintenance agreements.
Serve as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis.
Achieve sales objectives, productivity requirements, and other key performance indicators as determined by sales management.