Resident Renewal Specialist

AIR Communities•Denver, CO

1d•Onsite

About The Position

We’re hiring a Resident Renewal Specialist to join our centralized operations team in the Denver Tech Center. In this fully onsite role (5 days/week) in the Denver Tech Center, you’ll support the resident lifecycle by managing renewals, notices, and key administrative processes that keep communities running smoothly.

Requirements

1–3 years of customer service, administrative, or operations experience
Strong attention to detail and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Comfortable learning new systems and handling data entry
Professional communicator (written and verbal)

Nice To Haves

Property management experience is a plus

Responsibilities

Manage the lease renewal process (generate offers, prepare lease documents, finalize paperwork)
Process Notices to Vacate and ensure accurate documentation
Support onsite teams by handling resident inquiries and shared inbox requests
Assist with post move-out processes and ensure compliance with internal procedures
Maintain accurate records and resolve data discrepancies in internal systems
Collaborate with community teams to deliver a seamless resident experience

Benefits

Paid time off including vacation, sick time, and 14 holidays
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company
25% Rent Discount at any AIR community
401(k) plan with up to 6% employer contribution
Paid parental leave of up to 16 weeks
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits
Pet insurance
Consumer discounts on various products and services
Opportunities for ongoing professional development, leadership training, and career growth