Mortgage Renewal Specialist

Fairstone Bank•Toronto, ON

1d•CA$50,000 - CA$60,000•Hybrid

About The Position

Identify clients’ needs, negotiate mortgage rates, recognize up sell opportunities, and recommend HTC refinancing solutions to satisfy our clients and retain business. The incumbent will proactively follow up with clients for signed renewal agreement and supporting documents, and will routinely interact with borrowers, other members of the renewal team, call centre, brokers, underwriting staff, legal /collection departments. Accuracy and meeting deadlines are critical to this position.

Requirements

Post-secondary degree or diploma in related area or discipline
1-3 years of experience in a similar role
Current knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset
Experience in both insured and uninsured lending space
Strong organizational, time-management, research/ analysis, and attention to detail
Strong interpersonal relationship building and listening skills
Proven ability to work both independently and collaboratively within a team environment
Effective written / verbal communication, and professional maturity
Consistently demonstrates and reinforces organizational values

Nice To Haves

University degree in related discipline an asset
Additional relevant accreditation(s), certification(s) are strong assets

Responsibilities

Proactively contact all Mortgage Renewal clients in an effort to secure renewal/early renewal
Achieve all specified departmental and individual performance goals and objectives regarding various renewal types
Negotiate renewal mortgage rates within own discretion to achieve specified rate spread for HTC
Maintain accurate and detailed notes to ensure clarity between borrower & HTC
Review renewal files 30-90 days prior to maturity
Proactively develop, strengthen, and maintain relationship with borrower
Review credit reports and FICO scores for each file to verify we are offering correct rate
Effectively identify sales potential, by way of refinancing current mortgage balance, and/or consolidating current secondary financing, or outstanding debts
Challenge/negotiate rates without compromising service and profitability
Must know all HTC products to recommend feasible solutions to satisfy client needs
Remain current and informed on our competition to retain the business
Offer Life Insurance for each renewal
Identify possible workout solutions in case of job loss/ illness
Manage rate spread as specified
Maintain current client information as applicable e.g., telephone numbers, employment details
Achieve all specified departmental and individual goals for referrals, Life Insurance accepted applications
Evaluate and analyze documentation supplied by client and broker (e.g., BP set up, FN8X accurate and complete) to ensure its authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations, including Underwriting policies and lending guidelines, Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements
File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity