Renewal Sales Specialist (Software)

Motorola Solutions•Chicago, IL

4d•Hybrid

About The Position

The Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.

Requirements

Bachelor's Degree + 2 years of experience in contracts, presales, sales, public safety or military OR 4+ years of experience in contracts, presales, sales, public safety or military
Highly organized and resourceful with exceptional time management skills
Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process is crucial
Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities

Responsibilities

Develop, implement and streamline a renewal motion that allows for the timely execution of the subscription and service contract.
Develop and maintain a renewal opportunity pipeline
Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals
Identify, consolidate, and co-term separate contracts, where appropriate
Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information
Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation
Responsible for creating and updating customer renewal opportunities in Salesforce
Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.
Provide support as needed in weekly renewal meetings
Provide excellent customer service throughout the order process
Continually evaluating processes and looking for opportunities to improve & find efficiencies