Software Renewal Representative

GoEngineer•Eden Prairie, MN

2d•Remote

About The Position

GoEngineer is looking for a Software Renewal Representative to join their team. This role focuses on customer retention, subscription renewals, and territory management for assigned accounts. The ideal candidate will be highly organized, resilient, and comfortable working through follow-up-heavy customer conversations. In this role, you will manage subscription renewals, support cross-functional account activity, and help maintain accurate customer records while contributing to a collaborative, team-based environment.

Requirements

Experience in customer retention, renewals, collections, account coordination, or a similar follow-up-intensive role.
Ability to stay persistent and professional in a set territory.
Experience working with NetSuite, Salesforce, or another CRM/ERP platform.
Strong organizational skills with the ability to manage a structured workflow, maintain detailed notes, and balance multiple priorities.
Clear written and verbal communication skills, including confidence making customer phone calls as part of a required outreach cadence.
Comfort working in a team-based environment where responsiveness, flexibility, and willingness to help others are important.
Basic familiarity with workplace tools such as Microsoft Teams, Slack, and standard office software.
Ability to learn internal systems and adapt to ongoing process, product, and vendor changes.
Availability to work within Central or Eastern Time Zone.

Nice To Haves

Experience supporting subscription renewals
Managing territory-based account portfolios
Working in a role where detailed documentation and customer follow-up directly impacted results.

Responsibilities

Manage renewals for customers with annual subscriptions, helping drive on-time renewals across an assigned territory.
Support an assigned territory in Eastern Time Zone by building familiarity with accounts and maintaining consistent outreach across the renewal cycle.
Conduct proactive phone and email communication with customers to confirm contacts, discuss renewals, and move opportunities forward.
Explore customer needs across GoEngineer’s catalog and surface relevant opportunities to the sales team.
Help process payments, support invoice delivery to the right contacts, and assist with unpaid invoice follow-up in partnership with internal teams.
Keep customer records, notes, and account details current so other teams can work effectively from accurate information.
Partner with teams across the business, including sales, support, order management, and accounting, to help ensure a smooth customer experience.

Benefits

Participation in GoEngineer’s unlimited PTO program from day one of employment.
401(k) retirement plan with up to a 6% company match, 100% vested on day one.
Comprehensive medical coverage, including PPO and High-Deductible plans with FSA/HSA options and employer HSA contributions.
Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave.
Employer paid Life Insurance policy, & Short Term, and Long-Term Disability insurance, with optional supplemental coverage.
Dental and Vision insurance
Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy.
Fertility, adoption, and family building benefits.
Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs.
Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs.