Renewal Operations Manager

SAPIENS • Remote, OR

2d • Remote

About The Position

Sapiens is building a dedicated renewal function and is looking for a Renewal Operations Manager to help build it. This role will own a defined segment of the North America renewal book, managing the commercial renewal process from end to end. Responsibilities include identifying pricing uplift opportunities and ensuring contracts are structured to protect and grow Sapiens' Annual Recurring Revenue (ARR). The manager will collaborate closely with Business Unit (BU) leaders and Product Managers (PMs) who currently manage customer relationships, transitioning commercial ownership of renewal conversations while maintaining customer continuity. This is not a relationship maintenance role; it requires working with contract data, usage patterns, pricing models, and financial analysis to identify and execute commercial opportunities. As the function is new, the manager will help define the go-forward process and experience with the VP Global Renewals and the team.

Requirements

• 7+ years of experience with Sales, Deal Desk, RevOps with B2B software strongly preferred
• Comfortable reading software contracts and extracting key commercial terms – renewal dates, pricing structures, escalator clauses, PS carve-outs
• Strong analytical skills – Excel/Google Sheets proficiency required; Salesforce experience preferred
• Direct communicator – comfortable having commercial conversations with procurement and finance contacts at customer organizations
• Curious about the data – wants to understand why a customer is structured the way they are, not just when they renew

Nice To Haves

• Insurance or financial services software experience
• Experience in a service-heavy software environment
• Familiarity with CPQ, CLM, or contract management tools

Responsibilities

• End-to-end management of assigned renewal accounts – outreach, negotiation, quoting, documentation, and booking
• Identify pricing uplift opportunities within existing contracts – CPI escalators, license true-ups, tier migrations, maintenance-to-subscription transitions
• Maintain accurate renewal pipeline and 90–120 day rolling forecast in Salesforce
• Coordinate with Finance and Legal on non-standard terms and approval workflows
• Work directly with BU leadership and PMs on assigned accounts – learn the customer relationship, earn the commercial trust, and take ownership of renewal conversations over time
• Partner with CSMs and PS leads on account health – you own the commercial conversation, they own the delivery relationship
• Escalate complex deal structures, pricing exceptions, and high-risk accounts to the Senior Renewal Ops Manager
• Contribute findings to the team playbook – document patterns, objections, and what works
• Ensure your book is clean, current, and flagged for risk
• Review contract data to understand pricing history, renewal dates, and structural opportunities before entering customer conversations
• Produce accurate weekly forecast updates and pipeline commentary for the senior team

Benefits

• Sapiens is dedicated to building a diverse, equitable, and inclusive work environment.
• Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed