Renewal Coordinator (Employee Benefits)

Leavitt Group•South Salt Lake, UT

2d•Onsite

About The Position

GBS Benefits, Inc. is a leader in employee benefits, known for experience, innovation, and customized offerings. We foster a culture of respect, trust, hard work, and fun, believing that job satisfaction leads to remarkable achievements. We partner with over 1,000 companies, helping them build and protect their dreams. This role is a full-time office position working closely with a broker team, performing high-level administrative work essential for client care and upholding GBS Benefits' reputation for exceptional customer experience and operational excellence. Renewal Coordinators are expected to meet defined metrics and objectives.

Requirements

Experience with a PC, proficient in MS Office and Internet is a must.
Expert ability to communicate effectively with others using written and spoken English including the ability to provide clear, feedback to team members.
Proficient relationship building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization.
Expert ability to work under demanding time constraints and expectations.
Expert project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities.
Proficient ability to solve functional problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Expert ability to model consistently GBS Benefits’ commitment to a respectful, diverse, inclusive, and collaborative work environment.
Consistently demonstrates a commitment to GBS Benefits policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.
Ability to consistently attend work, meetings and required training or staff events.
Must be driven to succeed and willing to strive to be the best.
Must bring a high level of energy and be committed to assisting clients, brokers, account managers, and administrative support.
Effective follow-up skills.
Manage relationships in a manner acceptable to others and to the organization.
Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible.
Model the behaviors expected of all GBS Benefits associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity.

Responsibilities

Manage renewals of employer-based employee benefit packages for GBS Benefits.
Assist with new business and manage renewals of current business.
Assist the broker team with renewing a client’s policies upon anniversary.
Manage renewal process for clients by requesting information from carriers, including but not limited to: current bills, censuses, rates and summaries.
Ensure proper plans and carriers are quoted and accurately entered and displayed on client spreadsheet in timely manner.
Coordinate occasional necessary communication with the group through the Broker.
Provide detailed notes in company tracking programs (BenefitPoint, Monday.com).
Communicate renewal decisions to carriers, complete group applications, and submit termination letters, if applicable.
Participate in a proactive approach with clients on a quarterly, or as needed basis.
Other duties as prescribed by your director.