Renewal Coordinator Specialist - Jacksonville

Turner Pest Control • Jacksonville, FL

7d • Onsite

About The Position

Turner Pest Control is looking to add a goal-oriented individual, who is organized, disciplined, hardworking, and eager to join a great culture, a great company, and start a new career. This position requires an individual with successful verbal skills that can multi-task and retain customers for their annual termite renewal. Requires effective appointment scheduling and navigating multiple calendars. Providing excellent customer service with a friendly and positive attitude is a must!

Requirements

• One year call center experience (minimum)
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• High School Diploma or equivalent

Nice To Haves

• Successful verbal skills
• Ability to multi-task
• Retain customers for their annual termite renewal
• Effective appointment scheduling
• Navigating multiple calendars
• Providing excellent customer service with a friendly and positive attitude
• Inner drive to make the sale and make the customer happy

Responsibilities

• Making 50–80 outbound calls per day to schedule renewal appointments
• Accurately inputting data into an industry-specific system
• Coordinating and managing multiple schedules across various territories
• Addressing customer inquiries
• Resolving issues with a problem-solving mindset
• Consistently achieve established goals for scheduling close rates

Benefits

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• Competitive hourly compensation
• 401(k) Savings Plan
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
• Stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED