Renewal Account Manager

Rapid7•Boston, MA

1d•$66,300 - $89,700

About The Position

Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, the commercial contact leads key renewal discussions, coordinates cross-functional stakeholders, and ensures a seamless experience from quote to close. This individual will directly contribute to recurring revenue, customer retention, and strategic growth. About the Team The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7. About the Role As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to: Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion. Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration. Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts. Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools. Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows. Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.

Requirements

2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success.
Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.
Bring strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business.
Demonstrate cross-functional collaboration by working across sales, finance, customer success, and partner networks to deliver aligned results.
Apply effective decision-making to resolve challenges, streamline contract approvals, and maintain operational momentum.
Exercise clear communication and executive presence to influence key decision-makers and procurement teams.
Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Responsibilities

Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.