Removal Team Lead

MAC.BID•Saint Peters, MO

27d•$44,000 - $44,200•Onsite

About The Position

MAC.BID buys truckloads of customer returns and overstock products and sells the items individually to the public through online auctions. The Removal Team Lead is an on-site, hands-on supervisor overseeing associates who assist customers with picking up their items. Positions reporting to this role include scan-in/out, removal, and inventory. The role reports to the General Manager (GM). It is full-time, salaried, and non-exempt.

Requirements

Availability to work on-site, Monday through Friday, for 8-hour shifts with a 30-minute lunch break; hours are determined by workload and management.
Ability to lift 25 pounds alone and 50 pounds with a team lift.
Ability to follow written directions and company policies.
Customer-focused.

Nice To Haves

High school diploma or equivalent preferred.
Forklift certification may be required based on business needs.

Responsibilities

Assist customers in finding their items according to the racking system.
Scan customers into the pick-up queue and scan them out when merchandise leaves the warehouse.
Provide each customer with a great experience.
Serve as the subject matter expert on all positions within the department.
Ensure each team member receives adequate training.
Ensure the removal team meets goals necessary for company growth.
Communicate effectively with the GM about matters that need escalation.
Adjust, approve, and submit team timesheets.
Determine disciplinary action for policy violations with the GM and deliver the message to the team member.
Provide input to the GM during the evaluation process.
Coordinate and communicate effectively with the supervisory team.
Obtain and maintain forklift certification if required based on business needs.