Remote Support Specialist (RSS)

Trane Technologies•Grand Rapids, MI

1d•Remote

About The Position

The Digital Services Remote Support Specialist inspects, analyzes, troubleshoots, and programs customer Building Automation Systems (BAS) through Trane’s cloud-based remote connection. The specialist communicates system findings and recommendations to customers and works with the Digital Services team to identify and implement Energy Conservation Methods (ECMs) and optimization opportunities at customer sites. The role also supports Field Technicians with controls-related issues while they are onsite and answers technical questions from other internal teams.

Requirements

High school diploma or equivalent.
Typically at least 3–5 years of experience in HVAC or controls.
Operating knowledge of Microsoft Office software.
Working proficiency with handheld computers such as smartphones and iPads.
Previous experience with DDC controls systems.
Ability to communicate effectively verbally and in writing.
Ability to work remotely in a team environment.
Self-motivation and ability to work effectively without direct supervision.
Strong organizational skills.
Strong computer competency.

Nice To Haves

Technical school education or formal training.
Network and IT knowledge.

Responsibilities

Remotely inspect, troubleshoot, and program customer Building Automation Systems.
Communicate with customers about the condition of their systems and prepare system reports.
Provide customer support for emergency calls and triage incoming controls calls.
Support Field Technicians with controls-related issues.
Identify and implement Energy Conservation Methods and optimization opportunities in customer Building Automation Systems.