Remote Support Specialist (RSS)

Trane Italia•Cincinnati, OH

1d•$22 - $65•Remote

About The Position

In the Digital Services Remote Support Specialist role you will be responsible for inspecting, analyzing, troubleshooting, and programming customer Building Automation Systems (BAS) using Trane’s cloud based remote connection and communicating findings and suggestions to the Customer. You will also work closely with the Digital Services team to identify and implement Energy Conservation Methods (ECM’s) and optimization opportunities for customer sites. This role works closely with Field Technicians to support any controls related issues they may have while on the jobsite as well as other internal teams with technical questions.

Requirements

A High School Diploma or equivalent required, and typically at least 3-5 years of experience in HVAC/Controls.
Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
Previous experience with DDC controls systems.

Nice To Haves

Technical School or formal training is preferred.
Network and IT knowledge preferred.

Responsibilities

Remote inspection, troubleshooting and programming of Customer Building Automation Systems.
Communicating with Customers on the state of their systems and creation of reports on them.
Customer support for Emergency calls and triage of controls calls that we receive.
Field Technician controls support.
Energy Conservation Method (ECM) and Optimization identification and implementation to Customer BAS.

Benefits

Health insurance
Holistic wellness programs with generous incentives
Family building benefits include fertility coverage and adoption/surrogacy assistance.
Up to 15 vacation days
Paid holidays
Sick leave
Additional options to support volunteer and parental leave.
401K match
Educational and training opportunities through company programs
Tuition assistance
Student debt support