Recovery Support Specialist (RSS) Supervisor

Milestone Treatment•Virginia Beach, VA

6d•$50,000 - $60,000•Onsite

About The Position

The Recovery Support Specialist Supervisor plays a key leadership role in the daily operations of our treatment facility. Reporting directly to the Director of Operations, this individual oversees RSS staff, coordinates staffing coverage, promotes professional development, and ensures that recovery support services meet Milestone's standards for quality, safety, and compassionate care. This position requires a leader who can balance operational responsibilities with a genuine commitment to person-centered, trauma-informed treatment.

Requirements

High school diploma or GED.
Certified Peer Recovery Specialist (CPRS) or PRS-Cert eligible in Virginia.
Valid driver's license.
Current CPR and First Aid certification.
Knowledge of recovery principles, peer support services, and person-centered care.
Familiarity with Virginia DBHDS regulations and behavioral health treatment standards.
Understanding of HIPAA, 42 CFR Part 2, and client confidentiality requirements.
Knowledge of workplace safety, infection control, and trauma-informed practices.
Strong interpersonal communication, organizational, and leadership skills.
Ability to make sound decisions, manage competing priorities, and respond professionally in challenging situations.

Nice To Haves

Associate degree or higher.
At least two years of experience in recovery support, substance use disorder treatment, or behavioral health services.
Previous experience supervising, mentoring, or training staff.
Familiarity with The Joint Commission (TJC) accreditation standards.
Experience working in a residential or structured behavioral health treatment environment.

Responsibilities

Supervise, mentor, and support Recovery Support Specialists in their daily responsibilities.
Conduct staff performance evaluations and provide constructive feedback to encourage professional growth.
Develop and coordinate employee schedules, ensuring appropriate staffing coverage across all RSS shifts.
Train and coach team members on person-centered care, recovery-oriented practices, professional boundaries, and facility procedures.
Promote a positive, accountable, and collaborative team environment.
Help maintain a safe, respectful, and supportive treatment environment for clients.
Address client questions and concerns with professionalism, empathy, and sound judgment.
Model recovery-oriented behaviors and maintain appropriate professional boundaries with both clients and staff.
Collaborate with clinical and operations teams to promote coordinated, high-quality client care.
Recognize and promptly report critical client concerns, including suicidal or homicidal ideation, trauma disclosures, and co-occurring behavioral health issues, in accordance with established protocols.
Ensure Recovery Support staff consistently follow facility policies, ethical standards, and Virginia Department of Behavioral Health and Developmental Services (DBHDS) requirements.
Monitor daily facility operations and conduct routine environmental and safety checks.
Identify and report potential hazards, safety concerns, or incidents to appropriate leadership.
Escalate significant client incidents and operational concerns to the Director of Operations.
Ensure compliance with confidentiality requirements, including HIPAA and 42 CFR Part 2.
Assist during emergencies by following established facility safety, emergency response, and evacuation procedures.