Remote Support Professional- Overnights

Hope Haven • Spirit Lake, IA

20h • Onsite

About The Position

The Remote Support Professional provides overnight support to individuals with disabilities at a location in Spirit Lake, Iowa. This is not a work-from-home position. The role supports individuals’ participation in community life, develops relationships with community members, and provides assistance and training according to each person’s service plan. Support may take place at community living sites, day habilitation and integrated employment sites, volunteer opportunities, and other community locations.

The position includes supporting individuals with complex needs, assisting with daily activities and personal care, arranging appointments and transportation, and maintaining required documentation. The employee must remain awake throughout the shift to monitor technology alerts and provide direct virtual support as scheduled or needed. They respond to urgent requests and escalate to dispatching in-person backup staff when necessary.

Requirements

• High school diploma.
• Good verbal and written communication, organizational, and leadership skills.
• Computer literacy or basic computer skills, with willingness to learn Excel if unfamiliar.
• Ability to exercise sound judgment in making decisions.
• Ability to complete Hope Haven courses, required orientation training, and other agency requirements.
• Valid Class C driver’s license.
• Ability to pass a health assessment at hire and maintain an up-to-date health assessment as requested by regulations.
• Clearance from all applicable background checks required by service standards.
• Proof of state minimum liability insurance coverage.

Responsibilities

• Support the full participation of individuals with disabilities in societal roles alongside other community members.
• Maximize opportunities for individuals to develop relationships with community members.
• Work in various service settings, including community living sites, day habilitation, integrated employment sites, volunteer opportunities, and other community locations.
• Provide support and training as identified in each individual’s service plan.
• Ensure individuals’ physical and mental needs are cared for, including assistance with hygiene, bathing or showering, toileting, escorting, transitions, and meals as needed.
• Teach self-control and self-management skills in accordance with departmental training.
• Complete required client logs, charts, and other documentation according to the service plan and regulations, by the end of the shift or within 24 hours with supervisor approval.
• Help individuals develop and carry out daily activity schedules tailored to their needs.
• Assist with arranging appointments and transportation, and ensure appropriate documentation is completed.
• Transport individuals to and from residences, employment, day habilitation, and other community sites.
• Promote personal safety and follow safety procedures for clients and team members.
• Promote positive communication and working relationships with team members and the community.
• Complete established training and courses within required timelines.
• Support individuals with complex needs in community settings.
• Remain awake to monitor technology alerts and provide direct virtual support as scheduled or needed.
• Respond to urgent requests from individuals served and, when needed, escalate by dispatching in-person backup staff.

Benefits

• Health insurance coverage through Wellmark Blue Cross Blue Shield.
• Free $15,000 term life insurance policy.
• 403(b) retirement plan with an 8% employer match after one year.
• Flexible spending account for pretax medical and dependent care reimbursement.
• Supplemental accident, critical illness, dental, vision, short-term disability, long-term disability, and voluntary life benefits.
• Paid time off (PTO) and temporary medical leave (TML).
• Holidays based on employment status.
• Bereavement leave.
• Military leave.
• Jury duty leave.
• Employee Assistance Program (EAP).
• Family and Medical Leave Act (FMLA) leave.
• Student Loan Forgiveness through the PSLF Program.
• BVU Partnership educational benefits.
• Pay on Demand through Dayforce Wallet.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED