Intern, Remote Support (LCS)

Rockwell Automation•Mayfield Heights, OH

6d•$20 - $32•Hybrid

About The Position

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer-centric skills. As a Remote Support Intern you will shadow Rockwell Automation engineers as they assist customers with troubleshooting issues with Rockwell technology through telephone or Web-ex. You will learn Rockwell Automation technology concepts to allow you to help engineers duplicate customer issues. You will help respond to escalations arising from calls and emails. You will program automation devices to simulate real-life work applications to enhance learning. You will wire electrical devices and learn electrical engineering concepts.

Requirements

Active enrollment in a four year or advanced degree program at an accredited university
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

Nice To Haves

Cumulative GPA of 3.0 or above
Demonstrated through various experiences (e.g., internships, coursework, projects, or volunteer work)
Effective organization and time management skills, with the ability to manage multiple tasks and meet deadlines
Excellent written, verbal, presentation, and interpersonal communication skills
Ability to communicate effectively and collaborate with diverse groups, including clients, peers, and managers
Creativity, self-confidence, and adaptability

Responsibilities

Shadow Rockwell Automation engineers as they assist customers with troubleshooting issues with Rockwell technology through telephone or Web-ex
Learn Rockwell Automation technology concepts to allow you to help engineers duplicate customer issues
Help respond to escalations arising from calls and emails
Program automation devices to simulate real-life work applications to enhance learning
Wire electrical devices and learn electrical engineering concepts