Remote Specialist / Benefits Representative / Customer Service / Work From Home

AIL • Warner Robins, GA

2d • Remote

About The Position

AO Globe Life is seeking motivated Remote Insurance Specialists to help protect families by providing life, accident, and supplemental health insurance solutions. In this fully remote role, you will meet with qualified members through scheduled Zoom and phone appointments, educate clients on available benefit options, and help families make informed decisions about protecting their financial future. No prior insurance experience is required, as comprehensive training, licensing guidance, and mentorship are provided. This role offers schedule flexibility, unlimited earning potential, and opportunities for career advancement.

Requirements

• Strong communicators with excellent people skills.
• Customer-focused with a passion for helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, CRM systems, and virtual communication tools.
• Eligible to obtain any required state insurance license.
• Applicants must be physically located in and legally authorized to work in the United States.

Nice To Haves

• Experience in insurance, customer service, client services, customer success, retail, hospitality, healthcare, banking, education, military, administration, call center, or sales is welcomed—but not required.

Responsibilities

• Meet virtually with clients using Zoom and phone.
• Connect with qualified members who have requested information.
• Deliver exceptional customer service throughout the client experience.
• Explain life, accident, and supplemental health insurance benefits.
• Assess each client's needs and recommend personalized insurance solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates and policy changes.
• Provide ongoing client support and claims assistance.
• Maintain accurate documentation while following company and state compliance requirements.
• Participate in weekly coaching, mentorship, and leadership development.

Benefits

• Health Insurance Reimbursement
• Company-Paid Life Insurance
• Residual Income Opportunities
• Leadership Development Programs
• Career Advancement
• OPEIU Local 277 Union Representation (where applicable)
• Recognition & Incentives (Leadership conferences, Company-sponsored incentive trips, Performance bonuses, Recognition awards, Professional development opportunities)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed