Remote Site Service Supervisor

Toromont Cat • Thunder Bay, ON

9d • $78,705 - $98,380 • Remote

About The Position

The Remote Site Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for providing direction to the Remote and Resident Field Service Technicians ensuring consistent implementation of policies and procedures in conjunction with corporate directives, increased market share and driving customer satisfaction. With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Requirements

• Post-secondary education or demonstrated Caterpillar parts and service experience
• Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
• Valid Driver's License

Nice To Haves

• Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Ensure all employees comply with established customer safety rules
• Provide excellent customer service as key contact for remote and field service requirements and work orders to maximize productivity of remote field service operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redo’s
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions
• Encourage continuous improvement for remote field operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets and preparation for capital expenditures
• Maintain maintenance on the fleet of field service trucks
• Manage employees at the remote site location
• Work with a sense of urgency and foster team efforts to encourage growth

Benefits

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees