Site Supervisor

Amentum•Albuquerque, NM

1d•Onsite

About The Position

The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location. This role involves supervising staff, managing day-to-day ASC duties including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production, and staffing. The supervisor oversees and monitors biometrics capture, IDP, and biometrics processes, manages staff scheduling, and prepares various reports. They are also responsible for training new personnel, providing leadership and guidance, ensuring adherence to company policies, and maintaining professional relationships with USCIS personnel. The Site Supervisor may also perform IDP, Biometrics Technician, and Receptionist functions as needed, manage supply levels, and maintain records.

Requirements

High School Diploma or equivalent.
Must be able to obtain and maintain facility credentials/authorization.
US Citizenship is required for facility credentials/authorization at this work location.
2-3 years of relevant experience such as customer service, administrative support or call center.
At least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
Must successfully complete all required training upon being hired.

Nice To Haves

Valid Driver’s License as there may be requirements for mobile routes.

Responsibilities

Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.
Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract.
Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.
Manages staff scheduling to maximize the ASC’s designated capacity.
Prepares and submits timely and accurate reports to the PMO. This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested.
Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation.
Provides leadership, guidance, motivation and career development assistance to ASC employees.
Ensures adherence to company and Program workplace policies.
Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues.
Maintains close coordination with the Regional Managers and Operations Coordinator.
Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel.
May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.
Performs Biometrics Technician, Receptionist, and IDP functions as needed.
Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist.
Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC.
Maintains all documents and records for the administration of the ASC.
Submits timely recruiting and employment documents.
Performs other related duties as assigned or requested.