Remote Service Trainer

Tigercat | MacDonald Steel

4d • $85,000 - $95,000 • Remote

About The Position

Tigercat is seeking a Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry. This role is responsible for delivering training programs to employees and/or customers and equipment dealership staff. The Trainer will provide virtual, in-class or hands-on training and will be tasked with planning and preparing instructional materials and resources, establishing and managing a positive learning environment, and instructing and evaluating students.

Requirements

• Proficiency in presenting information in a clear and engaging manner to both small and large groups
• Ability to build rapport and work well with diverse groups of people
• Must be able to adapt to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
• Effective English communication skills (both written and verbal) with a pleasant and professional attitude
• Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness and attention to detail
• Strong organization, time management, teamwork and teambuilding skills
• Previous experience delivering training to employees in the manufacturing industry, specifically in the areas of Machine operation, including education on new product features, troubleshooting and repair
• Strong understanding of hydraulic, electrical, electronic, mechanical, diesel and after treatment systems
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Proficient in MS 365 including Outlook, Word and Excel
• Valid Passport, up-to-date vaccination status and ability to travel - worldwide and on short notice
• Required to travel locally and internationally

Nice To Haves

• Possess mechanic or millwright license, Engineering diploma or degree or similar education is an asset
• Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset

Responsibilities

• Design, develop, maintain and deliver in-house training programs.
• Conduct training needs analyses, ensuring all compulsory compliance needs are met.
• Maintain a strong knowledge of legislative and product changes that are upcoming to proactively begin developing or modifying training programs.

Benefits

• Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits
• Employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits
• 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year
• 80 hours, or 10 days, of vacation per calendar year
• 9 paid company holidays
• Paid sick leave provided in accordance with applicable state and local law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree