Remote Service Engineer

Philips

9d•$29 - $51•Remote

About The Position

Help healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips’ Philips’ Intellispace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes. Your role: Provide technical phone support to end-users and administrators of Philips’ Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly. Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments. Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions. Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues. Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision. Support Philips’ commitment to customer satisfaction, service level agreements, and operational excellence, with occasional travel up to 10% as needed.

Requirements

3+ years of experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity.
Troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments.
Experience supporting Cardiology or Radiology PACS solutions is required.
An Associate’s degree or equivalent combination of education and 3+ years of relevant technical support experience.
Proactive problem solver with strong customer service and documentation skills, capable of working independently, managing critical escalations, and communicating effectively with both technical and non-technical stakeholders.

Nice To Haves

Experience with Philips IntelliSpace Cardiovasular is highly preferred.
Experience supporting enterprise healthcare informatics platforms, clinical imaging workflows, or mission-critical healthcare applications where uptime and service level commitments are essential.

Responsibilities

Provide technical phone support to end-users and administrators of Philips’ Intellispace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing Transmission Control Protocol/Internet Protocol (TCP/IP) and general networking problems within customer environments.
Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
Collaborate closely with cross-functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high-priority customer issues.
Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.
Support Philips’ commitment to customer satisfaction, service level agreements, and operational excellence, with occasional travel up to 10% as needed.