Remote Service Desk Analyst
About The Position
Elevate your weekends by joining us as a Service Desk Analyst at Salt Lake City International Airport (SLC). As part of ServiceTec, the leading provider of managed IT services in aviation, you'll find yourself at the hub of the action – troubleshooting computers, creating tickets, and providing essential support to our dynamic team. This role offers more than just a job; it's an exhilarating journey in a fast-paced environment where each weekend brings new challenges. If you're passionate about IT, thrive on challenges, and want to play a key role in ensuring seamless operations at one of the busiest airports, seize this weekend opportunity. Apply now and be part of the excitement at SLC Airport, where your skills will reach new heights! As a Service Desk Analyst, you will provide first-level technical support for all issues reported to the service desk. This includes troubleshooting computers and printers, creating tickets, and delivering essential IT support at Salt Lake City International Airport (SLC). This dynamic role involves a mix of local help desk and remote service desk responsibilities, contributing to seamless systems support.
Requirements
- Knowledge of MS Windows and Windows-based software.
- Thorough knowledge of computer hardware diagnostics and repair.
- Excellent verbal and written communication skills.
- Self-motivated with the ability to work independently and solve complex technical problems.
- Ability to work in a stressful environment with professional etiquette.
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
- Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).
Nice To Haves
- Experience in a site-based customer service environment preferred.
Responsibilities
- Provide first-level technical support for all issues reported to the service desk.
- Troubleshooting computers and printers.
- Creating tickets.
- Delivering essential IT support at Salt Lake City International Airport (SLC).
- Mix of local help desk and remote service desk responsibilities, contributing to seamless systems support.
Benefits
- 401K including an employer match
- Paid time-off and sickness leave
- Paid Military Leave
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
