Remote Scheduling and Inside Sales Specialist
About The Position
HearCanada, part of the WSAudiology group, is hiring a permanent, full-time Remote Scheduling and Inside Sales Specialist (internally called an Inside Sales Specialist) to support its hearing care clients. The role is sales-focused and involves contacting existing warm leads—not cold calling—to discuss hearing care appointment options and product promotions, book appointments with hearing care professionals, and position HearCanada clinics as a destination for quality hearing care. The position is remote within Ontario, Manitoba, Alberta, or British Columbia and is 37.5 hours per week. Core hours are 11:00 a.m. to 7:00 p.m. EST, Monday to Friday, with infrequent Saturday hours (approximately one or two per quarter) and occasional schedule adjustments to cover colleagues, with notice provided. The successful candidate will support sales targets, identify client needs and sales opportunities, meet daily KPIs and overall targets, and provide interactions consistent with HearCanada’s standards. They will maintain a high-volume calling plan, update client information in the CRM, and coordinate with clinic teams to maximize booking schedules. The role also includes participating in team meetings to share feedback and practice sales skills. HearCanada offers compensation of $23.00–$25.00 per hour based on experience, plus quarterly bonus entitlement. Benefits include employer-funded health, dental, and vision coverage beginning on day one, a healthcare spending account, an RRSP program with employer matching, paid vacation, seven paid personal days per year, one paid volunteer day per year, education assistance, LinkedIn Learning access, mentorship, and professional development opportunities.
Requirements
- At least 1 year of experience in inside sales or high-volume appointment scheduling.
- Empathy and the ability to guide conversations toward bookings with individuals experiencing hearing loss.
- Effective verbal and written communication in English.
- Motivation to exceed KPIs and sales targets.
- Prior experience with CRM systems and willingness to learn new software and tools.
- Strong integrity, professionalism, and work ethic.
- Ability to work independently.
- Ability to work the posted schedule on an ongoing basis, including some Saturday coverage as required.
- Availability for core hours of 11:00 a.m. to 7:00 p.m. EST, Monday to Friday, and occasional schedule adjustments to cover colleagues.
Nice To Haves
- Experience in the health industry.
- French-English bilingualism.
Responsibilities
- Contact prospective clients from warm leads to book appointments with hearing care professionals at HearCanada clinics.
- Identify client needs and potential sales opportunities, introduce promotions, and book hearing care appointments.
- Meet and exceed daily KPIs and overall targets while ensuring client interactions meet HearCanada standards.
- Participate in daily or weekly team meetings to share feedback and practice sales skills.
- Maintain a high-volume calling plan and update relevant client information in the appointment system (CRM).
- Communicate and work effectively with clinic teams to maximize booking schedules.
Benefits
- $23.00–$25.00 per hour based on experience, plus quarterly bonus entitlement.
- Employer-funded health, dental, and vision benefits starting on day one.
- Healthcare spending account.
- RRSP program with employer matching.
- Paid vacation program.
- Seven paid personal days per year.
- One paid volunteer day per year.
- Education assistance program.
- LinkedIn Learning access.
- Mentorship and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
