Remote Representative | Work From Home | Training Provided

AIL•San Antonio, TX

17h•Remote

About The Position

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Remote Representatives. You'll work directly with individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits and make informed decisions about their coverage. This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales in a fully remote environment. Whether you're beginning a new career or bringing experience from customer service, healthcare, education, retail, hospitality, financial services, or sales, we provide structured training, mentorship, and ongoing professional development to help you succeed. No prior insurance experience is required. We provide the training—you bring the ambition.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing to complete required training
Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
Strong verbal and written communication skills
Excellent interpersonal and relationship-building abilities
Positive, professional attitude
Customer-focused mindset
Self-motivation and accountability
Strong work ethic
Organization and time-management skills
Ability to work independently from home
Comfort communicating through Zoom and phone
Basic computer proficiency
Coachability and willingness to learn
Professionalism, reliability, and integrity
Desire for continuous personal and professional growth

Nice To Haves

Experience in customer service
Experience in client relations
Experience in sales
Experience in healthcare
Experience in education
Experience in retail
Experience in hospitality
Experience in financial services
Experience in banking
Experience in administrative support
Experience in call center operations
Experience in business development
Experience in recruiting
Experience in leadership or management

Responsibilities

Conduct scheduled virtual appointments through Zoom and phone
Learn about each client's individual and family protection needs
Explain available life, accident, and supplemental health insurance options
Answer questions regarding benefits, coverage, and policy features
Provide needs-based recommendations in a clear, professional manner
Assist clients with applications and enrollment
Help complete required documentation
Provide ongoing support after enrollment
Build long-term relationships through trust and exceptional service
Maintain consistent and professional follow-up communication
Assist with policy reviews and service requests
Help clients understand policy information and available options
Maintain organized and accurate digital records
Deliver a positive client experience from the initial appointment through ongoing service
Participate in structured virtual onboarding and training
Attend weekly coaching and development sessions
Strengthen communication, presentation, and client service skills
Develop product and industry knowledge
Learn consultative sales and relationship-management techniques
Collaborate with a supportive remote team
Participate in leadership development opportunities