Remote Operator (I-III)

York Region

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About The Position

York Region is hiring a Remote Operator at level I, II, or III to provide 24/7 remote operations and support for its water and wastewater systems. The role reports to the Supervisor, Remote Operations. It involves remotely operating and monitoring systems, responding to and analyzing events, implementing operational strategies, monitoring system performance, and ensuring water storage and quality parameters meet Regional requirements. The position also supports sewage pumping stations, odour control facilities, asset reliability, and alarm management.

The operator supports operational decision-making using technology and analytical tools, follows documented procedures and job plans, analyzes operational data, maintains regulatory logbooks, and communicates with operations staff, contractors, members of the public, and municipalities. The role may include operator duties based on operational needs, certification level, and demonstrated skills. Work includes rotating 12-hour shifts, including weekends, and may take place outside regular business hours.

Requirements

• Successful completion of a community college diploma or an approved equivalent combination of education and experience.
• Remote Operator I: Successful completion of Operator-in-Training certification in Water Treatment, Distribution and Supply, and Wastewater Treatment and Collections; must pass Class I Wastewater Collection and Class I Water Distribution and Supply examinations within the probationary period or first six months.
• Remote Operator I: At least one year of experience in the water/wastewater or a related industry, including experience with SCADA systems.
• Remote Operator II: Successful completion of Operator-in-Training certification in Water Treatment and Wastewater Treatment, with at least Class I certification in Water Distribution and Supply and Class I certification in Wastewater Collections.
• Remote Operator II: At least two years of experience in the water/wastewater or a related industry, including experience with SCADA systems.
• Remote Operator III: MECP licence(s) in Water Treatment/Water Distribution and Supply and Wastewater Treatment/Wastewater Collection, including experience designated by Provincial Acts and Regulations; Class III WDS and Class II WT, WWT, and WWC, with ability to obtain Class IV WDS and Class III WWC.
• Remote Operator III: At least four years of experience in the water/wastewater or a related industry, including experience using SCADA systems.
• Knowledge of water and wastewater operational systems, hydraulics, water reservoir storage and supply, and wastewater conveyance.
• Knowledge of relevant legislation, including the OH&S Act, Ontario Safe Drinking Water Act, and Regulations 170/03, 128-04, and 129-04.
• Familiarity with ISO and quality and environmental management systems.
• Valid Ontario Class G driver's licence with no serious offences under the Highway Traffic Act.
• Complete a medical assessment measuring functional abilities and confirming immunization status as a condition of employment.
• Demonstrated ability in corporate core competencies, including customer focus, communication, collaboration, and personal ownership.
• Computer skills and proficiency with MS Office applications, including spreadsheet and database programs.
• Ability to wear a Self-Contained Breathing Apparatus to enter confined spaces during emergency or training situations, as required.
• Ability to analyze problems, provide solutions, and respond effectively to emergencies.
• Ability to use communication devices such as two-way radios and cell phones.
• Ability to work independently on rotating 12-hour shifts, including weekends, and outside regular business hours as required.
• Ability to communicate effectively orally and in writing and work well as a team member.

Responsibilities

• Promptly report operational issues to operations field staff.
• Follow health and safety standards, including using required personal protective equipment in accordance with applicable legislation and Regional policies and procedures.
• Participate in field and other training for water and wastewater operators as assigned.
• Remotely adjust process equipment and variables as directed by senior staff.
• Coordinate the use of Computerized Work Management Systems (CWMS) for emergency-dispatched operators.
• Use technology, analytical tools, and software—including SCADA, eRIS, Maximo, Automatic Vehicle Locator/GPS, and alarm dialers—to support operational decision-making under senior staff direction.
• Follow documented workflows, standard operating procedures, and operational job plans.
• Analyze operational data, including calculations of flow rates, pumping times, and volumes.
• Maintain Water, Wastewater, and SCADA system logbooks within regulatory requirements.
• Respond to telephone inquiries and complaints from operational staff, contractors, the public, and municipalities regarding water and wastewater systems.
• Communicate technology and system abnormalities to appropriate support staff.
• Perform emergency callouts based on alarms or system conditions.
• Perform Operator duties when assigned based on operational needs or licensing and development requirements, consistent with attained MECP certification and demonstrated skills training.
• Perform other duties in accordance with departmental and Regional objectives.

Benefits

• OMERS defined benefit pension plan, with eligibility from the date of hire as a full-time employee and employer-matched contributions.
• Employer-paid benefits plan including extended health, dental, and life insurance.
• Access to a 24/7 Employee and Family Assistance Program.
• Corporate discounts and purchase plans for day-to-day products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree