Remote Operations Center Supervisor

DYNAMIS POWER SOLUTIONS LLC•The Woodlands, TX

47d

About The Position

The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis’ 24/7 Remote Operations Center, ensuring uninterrupted monitoring, performance assurance, and remote operability of the company’s mobile gas turbine fleet. The supervisor leads a team of ROC Specialists responsible for real-time system surveillance, incident response, and customer coordination, and serves as the primary link between real-time operations and Product Support Engineering (PSE). The role supports operational excellence, consistent shift operations, and integration of new telemetry technologies under the “Orbit” initiatives. The supervisor leads daily ROC activities, maintains monitoring and incident-management standards, develops team training and competency programs, reviews performance data and KPIs, and supports continuous improvement of procedures and workflows. The role also coordinates with PSE and Controls Engineering, participates in reliability and root-cause reviews, and supports telemetry and automation initiatives. The position requires daily in-person, predictable attendance. Work is primarily indoors in an office or similar setting, with possible wellsite visits. Work hours may include early mornings, late evenings, and weekends depending on business necessity; travel is up to 25%.

Requirements

High school diploma or GED.
At least 7 years of electrical/controls troubleshooting experience.
Knowledge of electrical devices, including relays, transducers, sensors, and I/O systems.
Knowledge of industrial equipment and turbine control systems, such as Woodward GAP, GE Proficy Machine Edition, Siemens S7, or Allen Bradley RSLogix.
Ability to read and interpret electrical and controls drawings.
Ability to work within a team to complete assigned tasks and interact positively with other employees.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Knowledge of GE and other gas turbine-related controls programs.
Must be legally authorized to work in the United States without sponsorship.
Must be at least 18 years of age.
Must pass applicable pre-employment testing, including background check, drug screening, fit tests, and aptitude or competency assessments.
Daily in-person, predictable attendance.
Valid U.S. driver’s license; most employment is contingent on meeting company driving standards, including a three-year U.S. driving history and an acceptable Motor Vehicle Record.
Proficiency in spoken English.
Successfully complete New Hire Safety Orientation and annual recertification.
Able to independently lift 25 pounds.

Nice To Haves

Bachelor’s degree in a technical or business-related field.
Knowledge of power generation packages such as MTU, LM2500, or CAT.
Prior experience supervising or leading technical or operations teams.
Experience analyzing live and historical data from PLCs, control systems, telemetry platforms, or industrial equipment to identify trends, anomalies, and emerging operational risks.
Experience with data and analytics platforms such as Databricks.
Experience with real-time monitoring and visualization tools such as Grafana.
Ability to read and interpret PLC programming languages, including ladder logic, function block diagrams, and structured text.
Experience creating and maintaining ROC, operations, reliability, or departmental dashboards.
Experience using Microsoft Power BI to develop reports, dashboards, data visualizations, and KPIs.
Experience supporting predictive or prescriptive analytics, alarm rationalization, condition monitoring, or other data-driven reliability initiatives.
Experience integrating or working across telemetry, historian, case management, and reporting systems.

Responsibilities

Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.
Ensure timely, accurate monitoring and documentation of events through company ticketing and reporting systems.
Establish and maintain standardized shift handover and escalation procedures.
Foster operational discipline, accountability, and continuous improvement.
Monitor fleet performance trends and proactively identify issues requiring escalation to PSE or field support.
Maintain oversight of real-time telemetry dashboards.
Validate that incidents are properly logged, categorized, and closed within SLA targets.
Develop and maintain structured onboarding and competency programs for ROC Specialists.
Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.
Review operational data, KPIs, and ticket metrics to assess performance and identify optimization opportunities.
Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.
Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.
Participate in and facilitate Root Cause Analysis, fleet reviews, reliability discussions, and outage post mortems.
Support development and deployment of new telemetry and automation initiatives.
Perform other related duties as assigned to support operations and business continuity.