Remote Member Services Advisor

AIL • Grand Rapids, MI

2d • Remote

About The Position

AO Globe Life – American Income Division is seeking motivated, dependable, and service-oriented individuals to join our virtual team as Remote Member Services Advisors. In this role, you'll meet with prospective and existing clients through scheduled Zoom and phone appointments to explain available life, accident, and supplemental health insurance benefits. You'll help families understand coverage options, answer questions, identify individual needs, assist with enrollment once licensed, and provide continued client support. This opportunity combines customer service, insurance benefits education, relationship management, and consultative insurance sales. No previous insurance experience is required to apply. We provide structured training, licensing guidance, ongoing mentorship, and professional-development opportunities.

Requirements

• Be at least 18 years old.
• Be physically located within an eligible U.S. location.
• Be legally authorized to work in the United States.
• Have a reliable computer or laptop.
• Maintain dependable high-speed internet.
• Have webcam and microphone capability.
• Maintain a quiet, professional home workspace.
• Be comfortable communicating through Zoom and phone.
• Demonstrate professional communication skills.
• Be willing to complete required training.
• Be comfortable with consultative insurance sales.
• Understand the commission-only compensation structure.
• Hold or be willing and able to obtain the required state Life & Health Insurance License.
• Be able to complete applicable state licensing and background requirements.

Nice To Haves

• Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

• Contact prospective clients through company-provided warm leads.
• Schedule and conduct virtual appointments through Zoom and phone.
• Establish trust through respectful, professional communication.
• Ask questions to understand individual and family protection needs.
• Listen to concerns and answer questions clearly.
• Maintain organized appointment schedules and follow-up communications.
• Explain available life, accident, and supplemental health insurance options.
• Review relevant coverage features and benefits.
• Conduct needs-based client consultations.
• Provide appropriate recommendations once licensed.
• Answer questions about policies and enrollment.
• Assist eligible clients with electronic applications.
• Review required enrollment information for completeness.
• Follow applicable state insurance regulations and company procedures.
• Providing professional follow-up after consultations.
• Explaining applicable next steps after enrollment.
• Responding to policy-related questions.
• Assisting with applicable policy reviews.
• Helping clients navigate beneficiary information and policy-service requests.
• Directing clients to appropriate claims-support resources when needed.
• Maintaining accurate digital client records.
• Building long-term relationships through dependable service.
• Complete virtual onboarding and product education.
• Attend applicable coaching sessions and team meetings.
• Strengthen communication and presentation skills.
• Learn digital enrollment and client-management systems.
• Develop consultative sales and relationship-building skills.
• Work toward individual performance and professional-development goals.

Benefits

• Medical insurance reimbursement opportunities
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Professional coaching and mentorship
• Leadership-development programs
• OPEIU Local 277 representation where applicable
• Virtual business technology and resources
• Performance recognition programs
• Company-sponsored incentive travel
• Leadership conferences
• Performance recognition programs
• Achievement awards
• Team-development events
• Professional-development experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed