Remote Member Relations Advisor

AIL•Rochester, MN

1d•Remote

About The Position

AO Globe Life is seeking motivated, dependable individuals to join our virtual team as Remote Member Relations Advisors. In this role, you'll work with prospective and existing clients, including working families, labor union members, veterans, credit union members, and association households. Through scheduled Zoom and phone appointments, you'll help clients understand available life, accident, and supplemental health insurance products, answer questions, recommend suitable coverage once appropriately licensed, and provide continued support. This opportunity combines member relations, customer service, benefits education, and consultative insurance sales. We welcome applicants with experience in customer service, sales, healthcare, financial services, hospitality, administration, and other people-focused industries. No previous insurance experience is required to apply. We provide training, licensing guidance, mentorship, and ongoing professional-development resources.

Requirements

Be at least 18 years old.
Reside within an eligible U.S. location.
Be legally authorized to work in the United States.
Have access to a dependable computer or laptop.
Maintain reliable high-speed internet.
Have webcam and microphone capability.
Maintain a professional home workspace.
Be comfortable conducting Zoom and phone appointments.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Meet applicable licensing and background requirements.

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, account management, or sales may be helpful but is not required.

Responsibilities

Connect With Members and Build Relationships: Help create a professional, supportive experience for individuals and families exploring available benefits. Responsibilities include: Contact company-provided prospective clients. Schedule and conduct Zoom and phone appointments. Listen carefully to client concerns and priorities. Identify individual and family protection needs. Explain the benefit consultation process. Build professional relationships based on trust. Answer general questions clearly and respectfully. Maintain accurate appointment information. Provide consistent communication and follow-up.
Educate Members About Available Coverage: Once appropriately licensed, you'll: Explain available life insurance products. Review accident and supplemental health insurance options. Conduct needs-based benefit consultations. Help clients understand policy features and coverage choices. Recommend appropriate insurance solutions. Answer questions about enrollment procedures. Assist eligible clients with electronic applications. Review required documentation. Follow applicable state insurance regulations and company procedures.
Provide Continued Member Support: Your responsibilities may also include: Follow up with clients after enrollment. Respond to general policy-service questions. Assist with applicable policy reviews. Help clients navigate beneficiary update requests. Direct clients to appropriate claims-support resources. Maintain accurate digital client records. Build lasting relationships through dependable service.
Company-Provided Leads — No Traditional Cold Calling: Representatives receive access to company-provided prospective client opportunities, including individuals and families interested in learning about available benefits. The typical client process includes: Connect → Listen → Educate → Recommend → Enroll → Support. There is no requirement to purchase leads. Outbound calls, appointment scheduling, and client follow-up are part of the position. Traditional random cold calling and door-to-door prospecting are not required.
Career Growth and Leadership Development: Representatives who demonstrate strong performance, professionalism, consistency, and leadership ability may qualify for additional responsibilities involving: Senior member benefits services. Training and mentoring. Team coaching. Recruiting. Team leadership. Sales management. Advanced professional development. Advancement depends on qualifications, performance, and available opportunities. Leadership advancement is not guaranteed.