Remote Member Service Representative - Part Time
About The Position
Copart, Inc. is a technology leader and premier online vehicle auction platform globally, with over 200 facilities worldwide, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. The company aims to provide an unmatched experience driven by its people, processes, and technology. The Remote Customer Service Representative (CSR) is responsible for delivering exceptional customer service to both internal and external Copart customers. This role involves understanding Copart practices to offer solutions that facilitate a unique customer service experience. The primary function is to provide inbound phone support to Copart Members throughout their membership. This is a Work from Home, part-time position (30 hours per week). The CSR is often the first point of contact for customers and must demonstrate empathy while understanding client needs and offering support.
Requirements
- Must be able to show empathy in the workplace.
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Proficient with Microsoft Office Applications
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Nice To Haves
- One year of office support experience in a customer service role
- Bilingual skills
Responsibilities
- Provide exceptional customer service to internal and external customers of Copart.
- Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices.
- Provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on a "1st call resolution".
- Use company resources to gather information and offer solutions to meet customer needs.
- Perform other duties as assigned.
Benefits
- Medical/Dental/Vision
- 401k plus a company match
- ESPP - Employee Stock Purchase Plan
- EAP - Employee Assistance Program (no cost to you)
- Vacation & Sick pay
- Paid Company Holidays
- Life and AD&D Insurance
- Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
