Remote Member Service Representative - Part Tim

Copart

1d•Remote

About The Position

Copart, Inc. is a global technology leader and premier online vehicle auction platform with over 200 facilities worldwide, connecting vehicle sellers to more than 750,000 buyers in over 190 countries. The company aims to provide an unmatched experience driven by its people, processes, and technology. The Remote Customer Service Representative (CSR) is responsible for delivering exceptional customer service to both internal and external Copart customers. This role requires a thorough understanding of Copart practices to offer solutions that facilitate a unique customer service experience. The primary function is to provide inbound phone support to Copart Members throughout their membership. This is a part-time, work-from-home position, requiring 30 hours per week. The CSR acts as the initial point of contact for many customers, making empathy in the workplace essential for understanding client needs and providing effective solutions and support.

Requirements

Ability to show empathy in the workplace
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving skills
Computer proficiency
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment

Nice To Haves

Bilingual skills

Responsibilities

Understand client needs and offer solutions and support
Answer and place calls in a professional manner
Maintain call quality and productivity standards
Focus on achieving a "1st call resolution"
Utilize company resources to gather information and offer solutions to meet customer needs
Perform other duties as assigned