Remote Member Service Representative

TEKsystems • Jacksonville, FL

2d • Hybrid

About The Position

TEKsystems is hiring full-time remote Member Service Representatives for a Fortune 100 Financial Institution. This role involves answering a high volume of inbound calls (80-100 daily), ensuring account and member security by identifying red flags and safeguarding assets, and advising members on suitable products and services. The position requires sitting at a desk, working on a computer, and navigating two monitors and several programs.

Requirements

• Call center or customer service experience
• Able to navigate multiple systems
• High school diploma required

Responsibilities

• Answer 80-100 inbound calls a day
• Ensure account and member security by identifying red flags and safeguarding member assets and account information
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED