Member Service Representative
About The Position
This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage™ sales and service principles while greeting and serving members, providing “hip-to-hip” service in a consultative manner. Position is an introductory role to Wauna and will consistently refer products and services to members to contribute to attainment of CU goals, but is not required to meet sales goals. Position will assist members with: transactions and questions; deposit and loan accounts and services; escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department. This is a non-exempt position.
Requirements
- High School diploma or GED equivalent.
- At least one year of experience dealing with cash and/or general public contacts.
Responsibilities
- greeting and serving members
- providing “hip-to-hip” service in a consultative manner
- refer products and services to members
- assist members with: transactions and questions; deposit and loan accounts and services
- escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
