Remote Healthcare Call Center Representative

Conduent Commercial Solutions, LLC • , Remote US

8d • Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role. The starting pay rate is $15.00 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Paid time off is accrued after 180 days of employment. Health benefits, medical, dental, and vision is available on the 1st of employment. Fully work from home. You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training. Hours of Operation: 24/7 to include weekends & holidays. Production schedules will be assigned during training and will be 2 hours up/down from training time. As we operate 24/7, you will be expected to work weekends as part of your regular schedule.

Requirements

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• You must have 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Great problem-solving skills
• Ability to effectively multi-task
• Flexibility to work weekends & holidays.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

Nice To Haves

• Customer service experience is a plus but not required to be successful in this role.

Responsibilities

• Provide exceptional customer support for claims, debit card issues, and website navigation
• Assist with commuter orders, eligible expenses, and balance inquiries
• Handle HSA contributions, distributions, and account setup
• Support tax form inquiries and profile updates
• Manage 30–40 calls per day while navigating multiple systems

Benefits

• Paid time off is accrued after 180 days of employment.
• Health benefits, medical, dental, and vision is available on the 1st of employment.
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED