Remote Healthcare Call Center Representative

Conduent • Remote, NC

7d • Remote

About The Position

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

Please visit our Dedicated Landing Page to learn more about the role and hear testimonials!

Dedicated Landing Page - Click Here!
[https://careers.conduent.com/us/en/benefit_csr]

The starting pay rate is $15.00 an hour, which may be below your state’s
minimum wage. Please take this into consideration when applying.

Paid time off is accrued after 180 days of employment.

Health benefits, medical, dental, and vision is available on the 1st of
employment.

Fully work from home.

You must successfully complete a 3-week virtual training class and 2 weeks of
Nesting. You cannot miss a day of training.

Hours of Operation: 24/7 to include weekends & holidays.

Production schedules will be assigned during training and will be 2 hours
up/down from training time. As we operate 24/7, you will be expected to work
weekends as part of your regular schedule.

About the Call Center Representative role:

Provide exceptional customer support for claims, debit card issues, and
website navigation
Assist with commuter orders, eligible expenses, and balance inquiries
Handle HSA contributions, distributions, and account setup
Support tax form inquiries and profile updates
Manage 30–40 calls per day while navigating multiple systems
A few questions you may be asked:
I need to submit a reimbursement request; can you help me with that?
This is my first time logging in to the portal and I need my password reset. Can you help?
I need assistance navigating your website, can you assist?

Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status,
basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to [email protected]
[[email protected]]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

Requirements

• Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• You must have 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Great problem-solving skills
• Ability to effectively multi-task
• Flexibility to work weekends & holidays.
• Manage a steady volume of incoming calls from customers while navigating multiple systems.
• Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

Nice To Haves

• Customer service experience is a plus but not required to be successful in this role.

Responsibilities

• Provide exceptional customer support for claims, debit card issues, and website navigation
• Assist with commuter orders, eligible expenses, and balance inquiries
• Handle HSA contributions, distributions, and account setup
• Support tax form inquiries and profile updates
• Manage 30–40 calls per day while navigating multiple systems

Benefits

• Paid time off is accrued after 180 days of employment.
• Health benefits, medical, dental, and vision is available on the 1st of employment.
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED