Bilingual Healthcare Call Center Representative - Remote California

Gainwell Technologies LLC•Any city, OH

1d•$50,000 - $60,000•Remote

About The Position

Gainwell Technologies is seeking Bilingual Healthcare Call Center Representatives to provide exceptional customer service and support members with questions regarding healthcare benefits, eligibility, and available services. This is a 100% remote position; however, candidates must reside in the state of California. In this role, you'll serve as a trusted resource by helping members navigate important healthcare programs while delivering a positive, professional experience. If you're passionate about helping others and thrive in a fast-paced call center environment, we'd love to hear from you.

Requirements

Must reside in the state of California.
Fluent in both English and Spanish with the ability to communicate effectively with members in both languages.
Experience working in a high-volume inbound call center or customer contact center environment.
Strong verbal and written communication skills with a passion for helping others.
Comfortable navigating multiple computer applications, CRM systems, and telephone technology while assisting customers.

Responsibilities

Answer inbound member calls and provide accurate information regarding healthcare benefits, eligibility, and available services.
Research member inquiries, resolve issues, and respond within established service level agreements (SLAs).
Accurately document member interactions, resolutions, and follow-up activities within the customer relationship management (CRM) system.
Collaborate with team members, leadership, and business partners to resolve member concerns and deliver an exceptional customer experience.
Conduct outbound calls to members as needed to provide updates, obtain additional information, or support business initiatives.